--- title: Shipping policy updated: 2026-08-05 canonical: "https://aso-oke.oneshopfront.com/shipping-policy" --- # Shipping policy SHIPPING POLICY Effective Date: 2026-01-10 1. SHIPPING METHODS & CARRIERS We partner with the following carriers to deliver your orders: - \[USPS (United States Postal Service)\] - \[UPS (United Parcel Service)\] - \[FedEx\] - \[DHL (for international)\] - \[Regional carriers as needed\] The specific carrier is selected based on destination, package size, and service level chosen. 2. SHIPPING RATES Shipping costs are calculated based on: - Destination address (domestic or international) - Weight and dimensions of the package - Selected shipping speed/service level - Current carrier rates Shipping costs are displayed transparently at checkout before payment. We offer: - **Standard Shipping** (5-7 business days) - **Expedited Shipping** (2-3 business days) - **Next-Day Delivery** (1 business day, select areas) - **International Shipping** (varies by destination, typically 10-21 business days) 3. SHIPPING DESTINATIONS We currently ship to: - All 50 United States (including Alaska and Hawaii with potential surcharges) - Select international destinations (see complete list at checkout) Certain items may have shipping restrictions. You will be notified if an item cannot be shipped to your location. 4. ORDER PROCESSING TIME Orders are processed within 1-2 business days of confirmation: - Weekday orders placed before 2:00 PM EST ship the same business day - Weekend and holiday orders ship the next business day - Pre-orders and made-to-order items have extended processing times (clearly noted in product details) *Processing time does not include carrier transit time.* 5. SHIPPING TIMEFRAMES Estimated delivery times are: - **Standard Shipping**: 5-7 business days from shipment - **Expedited Shipping**: 2-3 business days from shipment - **Next-Day/Overnight**: 1 business day from shipment - **International**: 10-21 business days (varies by destination) These are estimates and NOT guaranteed. Delivery times do not include weekends or holidays. 6. TRACKING YOUR ORDER - You will receive a shipping confirmation email with tracking information - Tracking number typically appears within 24 hours of shipment - You can track your package via our website or carrier's tracking page - Tracking updates are provided by the carrier in real-time 7. SHIPPING DELAYS While we strive for on-time delivery, delays may occur due to: - Weather conditions - Carrier network delays - Natural disasters or emergencies - High shipping volumes during peak seasons - International customs clearance We are not responsible for carrier delays beyond our control. 8. LOST OR DAMAGED PACKAGES **If your package arrives damaged:** 1. Do not accept the package or refuse delivery if possible 2. Contact us immediately at \[[support@email.com](mailto:support@email.com)\] with photos of damage 3. File a damage claim with the carrier within 3 days of delivery 4. We will either send a replacement or issue a refund **If your package is lost:** 1. Check tracking information for updates 2. Wait 5 business days past estimated delivery date 3. Contact us at \[[support@email.com](mailto:support@email.com)\] with order and tracking numbers 4. We will file a claim with the carrier and send a replacement or refund We assume responsibility for items until delivery to your address. 9. SIGNATURE REQUIREMENTS Some high-value items require signature upon delivery: - Items over $\[amount\] require signature - Items designated as requiring signature will be noted at checkout - Signature requirements protect both you and us from liability - If delivery is attempted and refused, the package will be held by the carrier 10. ADDRESS ACCURACY - Customers are responsible for providing accurate shipping addresses - We cannot be held responsible for delivery to an incorrect address - If a package is returned due to an incorrect address, you may be charged for reshipment - Name on shipping address should match the recipient's identification **To update your address before shipment:** 1. Contact us immediately at \[[support@email.com](mailto:support@email.com)\] 2. Provide your order number 3. We will attempt to update address with carrier (subject to availability) 11. INTERNATIONAL SHIPPING **Additional Information:** - International customers are responsible for all customs duties and import taxes - Customs clearance times vary and are outside our control - Customs may delay delivery or require additional documentation - Restricted items vary by country; verify before ordering - International orders cannot be returned to us; you are responsible for return shipping **Duties & Taxes:** - Buyers are responsible for any customs duties, tariffs, or import taxes - These charges are typically collected by the carrier upon delivery - We have no control over customs charges 12. SPECIAL HANDLING **Fragile Items:** - Fragile items are packaged with protective materials - We recommend selecting signature confirmation for valuable items - We are not liable for damage caused by mishandling outside our control **Perishable Items:** - Perishable items are shipped with insulation and ice packs - Delivery should occur within \[X\] hours of shipment - We are not responsible for spoilage due to carrier delays - Perishable items may have limited shipping destinations **Hazardous Materials:** - Some items may have shipping restrictions - These will be noted in product listings - Restrictions comply with DOT, FAA, and international regulations 13. DELIVERY INSTRUCTIONS You can provide delivery instructions: - Leave with neighbor/building manager - Leave in specific location - Require signature - Any other specific requests Carriers will attempt to follow instructions but cannot guarantee compliance. 14. RETURNS & SHIPPING FOR RETURNS Return shipping is handled per our Return Policy: - Prepaid return labels are provided for most returns (over $50) - For returns under $50, standard return shipping costs may apply - Defective/damaged items ship free both ways - Return costs are not refunded unless the return is our error **Return shipping address will be provided in your return confirmation email.** 15. RESIDENTIAL VS. COMMERCIAL ADDRESSES - Residential addresses may have different shipping rates - Commercial addresses may require signature or specific delivery times - Some carriers charge extra for residential delivery - Please specify address type accurately at checkout 16. PACKAGE WEIGHT & SIZE LIMITS Standard shipping limits: - Maximum weight: \[X\] lbs - Maximum dimensions: \[X\] x \[X\] x \[X\] inches - Oversized items may incur surcharges Oversize fees will be calculated at checkout if applicable. 17. FREE SHIPPING PROMOTION \[Optional section\] - Free shipping applies to orders over $\[amount\] - Free shipping excludes \[specific items/locations\] - Promotion valid for \[shipping methods/time period\] - Free shipping cannot be combined with other offers 18. WEEKEND & HOLIDAY SHIPPING - Orders placed on Friday after 2:00 PM EST ship the following Monday - Holiday orders ship the next business day (check holiday calendar) - Holiday schedules may affect delivery times - We are closed on \[list holidays\] 19. MULTI-ITEM ORDERS - Orders with multiple items typically ship together - Some items may ship separately if in different warehouses - You will receive separate tracking numbers as needed - Shipping cost is per order, not per item (for Standard shipping) 20. SHIPPING INSURANCE \[Optional section\] - We recommend shipping insurance for high-value items - Available at checkout for an additional fee - Insurance covers loss and damage up to declared value - Insurance claims require carrier and company documentation 21. CHANGE OR CANCEL ORDER To modify or cancel an order: 1. Contact us immediately at \[[support@email.com](mailto:support@email.com)\] 2. Provide your order number 3. If order hasn't shipped, we can modify it 4. If order has shipped, it cannot be modified; you'll need to refuse delivery or pursue returns 22. CONTACT US FOR SHIPPING QUESTIONS - Email: \[[support@email.com](mailto:support@email.com)\] - Phone: \[phone number\] - Hours: \[business hours, timezone\] - Chat: Available on website during business hours ---